Responsible for the website content

eventation GmbH
Klostergasse 4
A-6020 Innsbruck

CEO: Peter Taschler

UID: ATU52314605
Regulatory authority: Landesgericht Innsbruck
Commercial register number: 213195y

Bank details:

IBAN: AT65 1600 0001 0052 6875
Institute: BTV – Bank für Tirol und Vorarlberg


Conclusion of contract

The customer's order represents an offer. A contract is only concluded after acceptance on our part. An order is only possible if all mandatory fields marked with * in the order form are filled out. If information is missing or if we cannot fulfill the order for other reasons, the customer will receive an error message. Before the order is finally sent, the customer is given the opportunity to correct his order. The customer receives supporting detailed information directly in the course of the ordering process. As soon as the ordering process has been completed, the customer will be notified of this by an information window "Your order has been completed and has been sent to us successfully". This does not constitute acceptance of the customer's offer on our part.

Acknowledgment of receipt

When we have received the order, the customer will be informed of the receipt of his order via the e-mail address he has provided. This communication on our part does not yet represent acceptance of the customer's offer.

Contract storage

The purchase contract is not saved by us. If the customer wants to print out the text of the contract after placing his order, he can proceed as follows: Please send an email to

Contract language

The contract language is German.

Delivery Restrictions

The web shop is aimed at the D-A-CH area, but not limited to it.

Clarification that the web shop does not represent a legal offer yet

The presentation of the goods in the web shop does not constitute a binding offer in the legal sense. It is merely an invitation to the customer to make an offer.

Conclusion of contract

The customer's order represents an offer. A contract is only concluded after acceptance on our part.

Binding the customer to his offer

The customer is bound to his order for two days from receipt of this order. When purchasing an event ticket, the right of cancellation does not apply (see point: Non-existing right of cancellation (right of withdrawal) for event tickets). When purchasing other goods (e.g. merchandise), the obligation to withdraw remains unaffected.

Receipt of the order

The customer will be informed immediately of the day of receipt of the order in the confirmation of receipt.

Prices and shipping costs

All prices are total prices. They include all taxes including sales tax and duties as well as shipping costs, unless these are shown separately.

Payment Methods

We accept the following payment methods: credit card, BTC pay server payments

Maturity / prepayment

If no other payment method has been agreed, the customer undertakes to pay the purchase price in full upon conclusion of the contract. The delivery of the goods takes place only after receipt of the amount on our bank account.

Late payment interest

Even if the contractual partner is in default of payment through no fault of their own, we are entitled to charge default interest of 4% annually; this does not affect claims for reimbursement of proven higher interest in the event of default in payment.

No right of revocation (right of withdrawal) for event tickets

There is no right of withdrawal for the consumer for event tickets, as the purchased goods (event tickets) are leisure activities with a fixed date and time period in accordance with Article 18 Paragraph 1 Z 2, Z 10; paragraph 2; Section 3 FAGG

Since the right of withdrawal applies exclusively to consumers, the right of withdrawal is also excluded from the outset for commercial buyers.

Right of withdrawal for other goods (merchandise, no event tickets)

The term "right of withdrawal" commonly used in Austria corresponds to the term "right of withdrawal" commonly used in Germany and used in the consumer rights directive. We therefore use the pair of terms "right of withdrawal (right of withdrawal)" with the same meaning. In the cancellation policy, only the term "right of cancellation" is used. used. This is equivalent to the Austrian term “right of withdrawal. Details can be found in the cancellation policy.

Non-existing right of withdrawal for other goods (merchandise, no event tickets)

There is no right of withdrawal (right of withdrawal) for goods that are manufactured according to customer specifications or are clearly tailored to personal needs. There is no right of withdrawal (right of withdrawal) for goods that can spoil quickly or whose expiry date would be exceeded quickly. There is no right of withdrawal (right of withdrawal) for newspapers, magazines or magazines (with the exception of subscription contracts).

No right of withdrawal

For goods that are delivered sealed and are not suitable for return for health or hygiene reasons, the right of cancellation (right of withdrawal) does not apply if the goods were unsealed after delivery. The right of withdrawal (right of withdrawal) does not apply to sound or video recordings such as CDs, DVDs, etc., or to computer software that is delivered in a sealed package if the goods have been unsealed after delivery. The right of revocation (right of withdrawal) does not apply to goods which, due to their nature, have been inseparably mixed with other goods after delivery.

Right of withdrawal

You have the right to withdraw from the contract within fourteen days without giving a reason if you purchase other goods (e.g. merchandise, but excluding event tickets). The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, you must send us an email to stating the following information:

[Company name, address, phone number, fax number, email address]

including a clear statement of your decision to withdraw from this contract.

If you make use of this option, we will send you confirmation of receipt of such a revocation as soon as possible (by e-mail).

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless it is a payment via our BTCpay server. In this case we will transfer the amount back to you in EURO; under no circumstances will you be charged fees for this repayment.

You must send the goods back to the manufacturer or supplier of the product named by us in the course of the cancellation without delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Statutory warranty for other goods (merchandise, no event tickets)

The provisions on the statutory warranty apply. The warranty period for the delivery of movable items is two years from acceptance of the goods.

Customer Service / Warranty

Complaints based on statutory warranty claims or other complaints can be asserted at the following address:

eventation GmbH
Klostergasse 4
6020 Innsbruck

Guarantee for other goods (merchandise, no event tickets)

We do not provide our own guarantees beyond the statutory warranty. The more detailed conditions of any manufacturer guarantees can be found with the respective goods.

Delivery period

Tickets for events are available for download immediately after completing the ordering process (including payment). Furthermore, the customer is sent an email with the ticket as a PDF.

Retention of title

The goods remain our property until full payment.

Effect of Retention of Title

If the customer defaults on payment, we are entitled to assert our rights from the retention of title. It is agreed that the assertion of the retention of title does not constitute a withdrawal from the contract unless we expressly declare our withdrawal from the contract.

Contact details for customer complaints:

We subject consumers to an alternative dispute resolution procedure at the following alternative dispute resolution body:

Consumers also have the option of contacting the EU's online dispute resolution platform:

You can also submit your complaint directly to us at the following email address: